Attachés' Mission Statement
 
 
     
 

 Attachés' Mission Statement

 
 
 

About us

The Foreign Trade Administration at the Israeli Ministry of Economy runs a wide range of programs intended to promote trade. These programs present great added value for Israeli industry, providing businesses and organizations with a support network of 41 trade attachés located in the world's top commercial centers. Today, the network covers approximately 28 countries. The network of attachés works in conjunction with the Israel offices of the Foreign Trade Administration in the Ministry of Economy. There, professionals have unique and comprehensive knowledge regarding issues such as obstacles in foreign trade, bilateral and multilateral agreements, promoting investment in Israel and more.
 
The purpose of this highly skilled, professional staff is to help you, the manufacturer, reach target markets with minimum resources and expenditures and expand your global operations. All of our services are provided free of charge.
 

Who are the intended recipients of the trade missions' services?

 
The trade missions provide services to a wide range of clients operating or interested in operating in international markets and include, among others: companies, financial organizations, government institutions and non-profit organizations from all sectors of industry and services in Israel. Additionally, the Foreign Trade Administration works to help international organizations wishing to promote business and trade with Israel.
 

What services can be obtained at the Economic Mission?

The mission's goal is to promote trade between Israel and countries around the world by helping develop business relationships and by providing solutions to the challenges and obstacles faced by Israeli customers wishing to reach out to foreign markets.
 
The main services offered by the missions include:
  • Acquiring economic and commercial information on destination countries.
  • Identifying, locating and making initial contact with the entities that can promote clients' international trade activities. This includes distributors, buyers, agents and companies.
  • Identifying business opportunities and making contact with local-level government officials and the business sector.
  • Assistance in organizing participation in exhibitions.
  • Coordinating meetings with relevant parties in target markets, depending on available manpower. In some cases, a customer may be offered assistance by additional manpower, paid for by the customer but supervised by the trade mission. This option is contingent upon prior approval of the trade attaché and coordination with staff and administrative officers at the mission/embassy.
  • Participation in meetings with relevant parties in the target market, according to the decision of the attaché and the available staff at the trade mission.

 

Which countries are included in our service?

​See the list of countries.

 

How to use the Foreign Trade Administration's services

  • ​The best way to receive service is by application through the online form, which is sent directly to the trade mission's offices immediately upon completion. You can also contact by e-mail, phone or fax.
  • The trade missions operate during work days, as applicable in the target market; usually from Monday to Thursday between 9:00 and 17:00 and on Fridays from 9:00 to 15:00. (All offices regardless of location are closed on Israel's national holidays as well as local holidays where the trade mission is located).
     
In order to optimize our service, we urge applicants to focus referrals to the economic offices in up to three countries which are considered high priority destinations for the customer.
 

What tools are used by the missions to provide the service?

The missions' staff will do their best to meet the customer's requests using a variety of means and methods, including:
  • International databases. 
  • Local databases- websites, databases of local economic organizations or private companies, exhibition catalogs, etc.
  • Information on trade agreements between Israel and the destination country or multilateral agreements to which the destination country is a signatory.
  • Introductions and personal ties by the attaché and the staff at the trade mission in the target market.
  • Other sources. 
     

What are the advantages of contacting the trade attaché?

The attachés have a number of unique advantages that enable them to provide special assistance to Israeli customers including:

  • Official status as representatives of the State of Israel.
  • Comprehensive professional training in international trade.
  • A network of personal contacts and knowledge of local market factors.
  • Understanding the local business culture (including in some cases, help overcoming language barriers).
  • Access to specialized databases.
  • The service for manufacturers is provided free of charge.

What will the mission's response include?

​Depending on the nature of the request, the trade mission will usually supply the customer with the following information:
  • General information on the referral market. If sectorial reviews exist, they will be attached to the reply.
  • Company names and contact details in the specified field (usually up to 20).
  • Information on specific field organizations.
  • Information on specific field shows.
  • Business development ideas.
  • Suggestions for further action. If necessary, outlining possibilities for further assistance by the trade mission.
  • When relevant, the mission can publish the company's application in its periodical newsletter. If, after review, it is found that there is no possible way for the attachés and their team to provide an appropriate answer to a request, clients will receive a detailed response explaining the reasons.

How long does processing of a request by the trade mission usually take?  

​The mission will confirm in writing within two working days that it has received a request. The confirmation will include:
  • Name of the attending representative and their contact information.
  • Estimated time for a final response after receiving all the necessary information from the company: on average 7 to 14 days and no more than 30 working days, excluding exceptions. If a delay is expected, the client will be updated on this as soon as possible with an explanation of the causes for extended processing times.
  • Israeli companies applying for assistance not related to market penetration, such as requests for logistical services (i.e., hotel, car rental), will be a lower priority and will be addressed by representatives according to their availability and workload at the mission.
  • Requests for assistance with government authorities will be treated in accordance with the urgency of the matter and within a reasonable time after receiving all of the necessary data from the company. If necessary, the attaché will consult with FTA headquarters in Israel to determine the extent of involvement and the extent of assistance companies will be provided.

How can I help the mission provide me with high-quality, efficient service?

  • An accurate and comprehensive application form is essential for receiving high-quality, efficient service. The form must contain a detailed and accurate description of your needs and, where applicable, examples of the services the customer expects to receive.
  • The more specific and targeted the request, the better a mission will be equipped to offer help (for example, instead of asking for details on buyers in a particular area, it's preferable, if possible, to specify the names of the chains/companies a client is interested in contacting).
  • It is preferable to initiate a telephone conversation with the attending representative for the purpose of providing information, clarifying requirements, providing information about the company, the industry and the unique qualities of a product.
  • When information is received, it is important to provide accurate feedback. If necessary, consideration shall be given to optimizing information or to focusing it on a customer's specific requests.
  • The mission does not transfer information to third parties without the customer's approval. Permission to transfer information to external factors can greatly streamline the work process and improve services offered to the customer. 

 

How will monitoring and follow-up take place?

After sending an answer to the Israeli client, the mission will take the following steps:
  • Confirming the answer was received and inquiring as to the customer's satisfaction.
  • If there is a need to improve the services supplied by the mission, a discussion will be held with the attending representative to refine and focus a decision on the application and continued treatment.
  • Publication in the mission's newsletter (if one exists) and if a client company has given its consent. Six months after responding to a request, the mission will follow-up to evaluate the benefits achieved from the mission's services.

What is the mission committed to?

  • The trade missions are committed to professionalism, timeliness, and confidentiality in all their activities.
  • The information provided to the client will be up-to-date and relevant to the client's request. Its scope will be adjusted as per the client's needs.
  • The missions are committed to full discretion towards the customer. Information will not be transferred to third parties without explicit permission from the client.
  • The mission will publish a reference in its electronic databases and within organizations engaged in international trade, only after receiving permission from the client.
  • The missions are committed to working within the legal framework and laws applicable in the destination country or market.
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